About Us:

Finseta is an AIM listed E-Money Institution providing FX & Payment Services to corporate and private clients globally.Finseta Payments (DIFC) Limited is the newest entity of the Finseta group, a leading financial services institution in the payments and e-money sector

We are a fast-growing multi-faceted business with a suite of alternative banking products and have built and developed our own in-house technology to facilitate this.

We have a proven track record of delivering excellent services to our clients and have big growth aspirations to become the go-to digital account for businesses trading internationally.

Why is it a good time to join?

• Finseta’s revenues have grown 100% YoY
• Expansion into new territories 2024, including Canada and UAE.
• Launching a card programme supported by Mastercard
• Investing in Training and Development to create future leaders within our business.

Position Overview:

As a Trade Assistant at Finseta, you will play a key role in ensuring the smooth and efficient functioning of client operations. You will be responsible for handling various administrative and operational tasks, including client onboarding, payment setups, invoice requests, and liaising with internal teams to ensure compliance and timely settlements. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

Client Onboarding:

• Assist in the end-to-end onboarding process for new clients, ensuring all required documentation is complete and compliant with company standards.

Payment Setup:

• Set up payment instructions for client accounts, ensuring accuracy and timely execution of payments.

Adding Beneficiaries:

• Facilitate the addition of new beneficiaries for clients, verifying details and ensuring all necessary checks are in place.

Invoice Requests:

• Reach out to clients to request and collect necessary invoices, ensuring proper documentation for payments and settlements.

Client Communication:

• Act as the primary point of contact for answering the main phone line, addressing client queries, and directing calls to the appropriate department.

Client Statements:

• Obtain client statements as needed, ensuring accuracy and timely delivery of the requested documents.

Compliance Liaison:

• Collaborate with the compliance team to send lists of outstanding invoices and settlement details. Ensure all compliance requirements are met for transactions.

Settlements and Reminders:

• Follow up on outstanding settlements, including sending reminders for payment confirmations and other trade settlement tasks.

Requirements:

• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication skills, both written and verbal, with a client-first approach.
• Ability to work independently and collaborate with multiple teams (compliance, finance, operations).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with financial software is an advantage.
• Bachelor’s degree in Finance, Business, or a related field is preferred but not essential
• Previous experience in trade support, client services, or a similar role within financial services desirable but not essential